Job Description

Location: China (Remote with potential travel to Germany)

Team Size: You will work closely with a young and strong team of 5 people

Language: Good English skills required; German is a plus

Industry: Energy / Utilities

Project: SAP Migration (ECC6 to S/4HANA) for German clients, Ongoing Consultant Services

As an SAP CRM Consultant, you will support transformation projects from SAP ECC6 to S/4HANA, focusing on the unique needs of utility companies using SAP Industry Solution Utilities (IS-U). You will work closely with a young and strong team of 5 people, contributing to the successful implementation, customization, and optimization of SAP CRM systems.

Key Responsibilities:

Customization and Configuration:

• Customize SAP CRM systems to fit the utility sector’s needs, including service request management, contract management, and customer care.

• Configure modules such as SAP CRM Service, Interaction Center, and Marketing to meet specific client requirements.

Integration:

• Integrate SAP CRM with other modules like IS-U and third-party applications to ensure seamless data flow.

• Set up interfaces for efficient customer data exchange and real-time interaction management.

Data Migration and Cleansing:

• Migrate customer data from legacy systems to the new SAP CRM solution.

• Cleanse and validate customer data to ensure high data quality and accuracy.

Testing:

• Conduct unit, integration, and user acceptance testing to verify system performance.

• Troubleshoot and resolve issues identified during testing phases.

Reporting and Analytics:

• Develop custom reports and dashboards to analyze customer behavior, service performance, and other key metrics.

• Implement analytical tools to forecast customer needs and optimize service delivery.

Ongoing Optimization:

• Regularly review system performance, recommending enhancements or upgrades as needed.

• Stay updated on industry trends and new SAP functionalities that could benefit the utilities sector.

Required Experience:

Minimum of 1 year of experience in SAP CRM consulting or development, experience in the utilities sector is a plus.

Bachelor's degree in a related field or equivalent work experience.

Technical Skills:

Proficiency in one or more of the following SAP products and solutions:

• SAP S/4HANA for Customer Management (CM)

• SAP Customer Experience (CX) Suite (formerly SAP C/4HANA)

• SAP Utilities Customer Engagement (SAP UCE)

• SAP Cloud Platform Integration (CPI) for integration tasks

Experience in one of the following SAP products and solutions is a plus:

• Experience with SAP IS-U (Industry Solution for Utilities)

• Familiarity with SAP Multichannel Foundation for Utilities and Public Sector

• Knowledge of SAP Analytics Cloud (SAC)

Soft Skills:

• Strong problem-solving abilities and attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work effectively in a small team.

• Strong analytical skills and the ability to think strategically.

• Adaptability and eagerness to learn new technologies and best practices.

• Good command of English is essential; knowledge of German is a plus.

What We Offer:

• On-the-job training tailored to specific projects.
• Opportunities for professional growth and continuous learning.
• English and German language training.
• The possibility of traveling to Germany to work on-site.
• Competitive bonus payment and additional health insurance.

Interested candidates are invited to apply by submitting their resume and a brief cover letter highlighting their relevant experience to info@fairdigital-solutions.cn

We look forward to welcoming you to our team and working together to create accessible and compliant web solutions!